PIG Beer - Online Store Terms &
Conditions of Purchase
Thank you for choosing to buy from our website, (the ‘Site).
Before completing your purchase please read these terms and conditions carefully.
An order cannot be placed unless you have confirmed to us that you have read and
understood these terms and conditions.
If you have any queries in connection with these Terms and Conditions you can contact us
via the Contact Us page and we will aim to respond to your query within 48 hours, though
please be aware it may take us slightly longer during busier periods.
1. Status of these Terms and Conditions
a) Please be aware that these Terms and Conditions apply to all sales of beers,
spirits, wines, champagnes, ciders and any other products (collectively “Products”)
sold or supplied to you (“you” or “the Customer”) through the Site by PIG Beer, a
trading name of Baynhams Brewery Limited, a company registered in England and
Wales (company number 10602463, VAT registration number GB 264 7869 51)
whose registered address is Hops House, Lymington Road, Brockenhurst,
Hampshire SO42 7UF (“Baynhams Brewery”,”PIG Beer”, “we”, or “us”). These
Terms and Conditions also apply to Products made available and/or advertised on
the Site from time to time.
b) You are responsible for reviewing these Terms and Conditions before you place
your order for Products. Before your order can be placed you will be asked to confirm
that you have read and understood these Terms and Conditions. If you tick the box
next to the statement to provide such confirmation we shall be entitled to rely on that
c) We advise you to keep a copy of these Terms and Conditions for your records
when you place the order.
2. Products – Details, availability and prices
a) We work hard to ensure that all details provided on our Site are correct, accurate
and up to date. However, due to the number of Products featured on the Site, from
time to time there may be errors. We take no responsibility whatsoever for
information that is incomplete, inaccurate or out of date.
b) Where we have mistakenly advertised a Product at a price which is lower than the
correct price, we shall not be liable to provide that Product at the advertised price. In
these circumstances we will notify you before the relevant Product(s) are dispatched
and we will be entitled to cancel your order provided we refund your payment to the
credit or debit card you used when placing the order. Where you have overpaid we
will refund the full difference.
c) All Products are advertised and made available on the Site subject to availability.
On rare occasions a Product may appear available on the Site but we are out of
stock. As we are an independent microbrewery certain Products may become
unavailable from time to time. There may also be instances where we have just sold
out of the last bottle before you place your order and our system has not yet updated
itself to show the item as being out-of-stock. If you have ordered a mixture of
Products and some of them are unavailable, in order to get your order to you as
quickly as possible, we may change some of the bottles and provide you with a
replacement (“Replacement Bottles”). However, we will only ever send you a
Replacement Bottle which we deem to be of a similar style and standard and which is
the same or a higher value as the unavailable Product in your order and we will never
replace more than 3 bottles. If, due to the stock availability, it would be necessary to
change more than 3 bottles we will contact you and give you the opportunity to
cancel your order in respect of the unavailable Products or wait until they are back in
stock to receive them. If, upon receipt, you don’t like the Replacement Bottles we
have chosen for you, please refer to sections 9B and 10B below to arrange a return
and refund. If we are unable to supply a certain Product and we do not provide a
substitute our only liability will be to refund or not charge you for the out of stock
d) All prices are quoted in pounds sterling, and are per bottle unless otherwise
indicated. The prices include Value Added Tax unless otherwise specified. Any
delivery charges are additional and will be notified to you before you place your
e) We reserve the right to change our prices and/or to terminate any special offer at
any time, without notice. Please check our Site for current prices.
f) Details of minimum and maximum order limits will be shown on the Site and may
be amended by us at any time.
3. Your order and our contract
a) By placing your order on our Site you are offering to buy the Products in your order
b) Following receipt of your order we will send you an order confirmation to confirm
receipt of your order, which will include details of the Products you have ordered. You will need to bring any errors in your order confirmation to our attention as soon as
possible to ensure this can be rectified. Please email us at to
notify us of the errors. A delayed notification may be too late to change your order
c) Your offer is not accepted and the contract is not formed between you and us (the
“Contract”) until we despatch the Products to you. At any point up until then, we may
decline to supply the Products to you without giving any reason and our only liability
to you will be to refund any payments which may have been taken.
d) If we are unable to accept your order for any reason, such as the Products you
ordered being out of stock (subject to sections 2c and 9Ba), or having been
under-priced on the Site, or where the order exceeds the maximum permitted order
for that Product we will notify you by email at the email address you have provided
and we will either refund any payments which may have been taken from you or not
take such payments, in each case, in respect of the relevant Products.
4. Age restrictions
a) We do not (and by law we cannot) sell Products to anyone who is not 18 years old
or over. By placing an order and using our Site you confirm that you are at least 18
b) If you are buying Products on behalf of another person or to give or send as a gift
to another person, by placing an order you confirm that such person is also at least
18 years old and it is your responsibility to ensure this is correct.
c) We operate a Challenge 25 policy which means that if you, as a recipient of
Products, are lucky enough to appear under 25 you can expect to be asked by our
couriers to provide an acceptable form of ID (which will usually be a drivers’ licence
or passport) to prove that you are 18 years or older. You will also need to show your
ID if collecting from the Post Office. Our couriers will not leave Products with any
recipient who is unable to produce satisfactory ID when requested. Similarly, the Post
Office will not release Products to anyone who cannot provide such ID. In these
circumstances, we will contact you to rearrange delivery in accordance with these
Terms and Conditions. However, if the person who was unable to provide satisfactory
ID is the person who placed the order we will cancel the order and our only liability to
you will be to refund the purchase price of the Products. As delivery will have been
attempted we will not refund the delivery fee.
a) We accept payment by Visa, MasterCard, American Express, Google Pay, Apple
Pay, and PayPal. Credit and debit cards will be debited in pounds sterling.
b) All payments are taken in full when you place your order. Payments will only be
refunded in accordance with these Terms and Conditions. See sections 2, 3c and 3d,
5d, 9, 10 and 12 for further details.
c) Invoices will be included within your case of Products when they are delivered. In
the unlikely event that you have not received an invoice with your delivery and you
require one please contact us via the contact page quoting your reference number.
d) We have a right to refuse to accept or to cancel any order where we suspect that
the payment method being used to place the order is being used fraudulently or is
the subject of theft or any other unauthorised use.
a) We deliver to addresses in England, Scotland, Wales, Scottish Highlands and
Scottish Islands, Isle of Man, and Northern Ireland.
b) Delivery is charged on all deliveries, unless otherwise stated. Delivery charges will
be calculated before confirming your order. We reserve the right to change these
delivery costs at our discretion, please check the Site or contact us for further details.
c) We deliver between 8a.m. and 6p.m., Monday-Friday excluding Bank Holidays.
Your order should arrive with you as follows:-
• Mainland UK: England, Scotland (excluding Scottish Highlands and Scottish
Islands) and Wales – orders will be delivered within 2-4 working days.
• Other UK Territories: Scottish Highlands, Scottish Islands, Isle of Man,
Northern Ireland. - orders will be delivered within 3-7 working days.
Please note that there may be delays to these times during busy order periods such
as Christmas. Please check the website for the date on which last orders may be
placed to be received for Christmas.
d) We are unable to confirm the exact time that your delivery will arrive with you.
However, once your order has left our warehouse you will receive an email or SMS
from our couriers to notify you that the order is on its way. This email will contain a
tracking code allowing you to track the progress of your parcel on www.fedex.com.
e) If you are not at home when our couriers attempt to deliver your order and you
have not left instructions for us to leave the order with an authorised person at your
property or with a neighbour, provided our couriers are able to access your mailbox,
they will leave a card to let you know that they have tried to make the delivery with
instructions of what to do next. It will be your responsibility to follow the instructions
on the card within the time given on the card to arrange redelivery. If our couriers are unable to access your mailbox either because you are not at home or because a
neighbour is not at home and access to your mailbox is not possible from the front
door the couriers will not leave a card and you will need to contact them to arrange
redelivery. If you are unable to make progress with them to arrange redelivery you
should contact us via our Contact Us page. If you fail to contact our couriers within
the time given on the card or within a reasonable time following the initial delivery
date where our couriers are unable to leave a card and Baynhams Brewery Ltd
incurs charges, costs, expenses, losses or liabilities (“Charges”) for storage,
redelivery or return back to our warehouse we shall have a right to collect those
Charges from you.
f) If you give us instructions to leave your delivery with an authorised person at your
property or with a neighbour, provided our couriers have left the delivery in the place
where you have instructed us to leave it, neither we nor our couriers shall have any
liability whatsoever for any subsequent damage, loss or theft which occurs to the
Products after they have been left in the designated location. Please note that if you
live in a property which contains a number of units and you do not, when placing your
order on the Site, specify a particular neighbour with whom to leave your parcel but
instead request the parcel be left with a neighbour in response to the text message
you receive from our couriers, the couriers may leave the parcel with any neighbour
in your property who grants them access to the property and any such delivery is left
at your risk. It is your responsibility when requesting that your parcel be left with a
neighbour to ensure that such neighbour will be at home and available to take
collection of the delivery.
g) Neither we nor our couriers accept any responsibility for loss or damages suffered
as a result of deliveries not being made by the estimated delivery time for reasons
which are beyond our reasonable control, including, without limitation, traffic delays.
h) We do not accept any responsibility for loss or damages which arises from
deliveries not being made because you have provided incorrect or inaccurate
address details, email address and/or phone number which prevents our couriers
from contacting you. We shall be entitled to recover any Charges levied upon us by
our courier company as a result of such incorrect or inaccurate details being
i) Where your delivery address is a property which contains a number of units (e.g.
an apartment block, offices), we cannot guarantee that our couriers will deliver to the
front door or individual entrance of your unit. It is at each individual courier’s
discretion as to whether or not s/he will bring the delivery directly to your front door
where you are in a building which is comprised of several units. For example s/he
may not bring the delivery up several flights of stairs in the absence of a lift and may
not be able to carry it from the main entrance to your front door/the lift. If our courier
is unable to bring the package to your front door s/he will leave a card to notify you of
the attempted delivery and it will be your responsibility to follow the instructions on
the card in accordance with section 6e above.
Title to all Products shall remain under Baynhams Brewery Ltd’s ownership and shall
pass to the Customer upon delivery, provided we have processed and received
payment in full. Products shall become your responsibility from the time our couriers
deliver the goods to you or leave them in the designated location notified by you to
our couriers (e.g. at your property with an authorised person, with a neighbour).
8. Inspection of Products
a) You should inspect your order as soon as possible following delivery and notify us
within 14 days of delivery of breakages or shortages quoting your order number. We
are unable to guarantee replacements unless we are notified within this period.
b) Please note that our bottles are packaged in cases for up to 12 bottles. Therefore,
where you have placed an order for more than 12 bottles, there is a chance they may
be delivered separately. In the unlikely event that you do not receive your
subsequent orders within 3 working days after the first delivery, please contact us at
9. Refund and Cancellation Claims
We hope that you enjoy the Products as much as we do and we are committed to
ensuring that you are fully satisfied with every bottle which you purchase from us.
However, we understand that from time to time, despite the best efforts of our
couriers and brewers there may be unforeseen problems or you may be dissatisfied
with your order. Therefore, we are able to offer a refund in the following
Please note it is important that you follow the Returns and Refund Process set out in
section 10 in order to receive a refund. Failure to comply with the process could
result in the refund being delayed or withdrawn.
Nothing in sections 9 or 10 affect or are intended to affect your statutory rights.
9A. Breakages/Shortages/Faulty Products (“Defective Goods”)
a) In the event of a breakage or shortage of your Products please notify us in
accordance with section 8a. In the event of any other fault with your Product please
notify us by emailing as soon as possible and no later than 7
days after delivery, quoting your order number. We may not be able to offer a refund
if faults are brought to our attention after the specified times.
b) Once we have received your notification, we will give you a reference number and,
where we request you to return the Defective Goods, we will arrange for the Defective Goods to be collected from you. In order for the refund to be processed you
must follow the Return and Refund Process in section 10. Failure to adhere to this
process could result in the refund being refused.
c) In respect of broken Products or where an order is short of the correct number of
Products which you have ordered subject to your compliance with the Refunds and
Returns policy set out in section 10 in accordance with the relevant timeframes we
will either provide a refund in respect of the Defective Goods or provide replacement
bottles of the same Products which you ordered (at our discretion).
d) On the return of the faulty Defective Goods (if we require them to be returned) the
bottle will be tested (where appropriate) by our development team.
e) Please note that our beers are sold to be drunk fresh (unless otherwise indicated).
All our beers will show a “best before date”. Please adhere to any storage
instructions that may be printed on the bottles label. If a beer has been kept too long
or stored at an inappropriate temperature we may not be able to offer a refund.
f) Please note that small amounts of sediment at the bottom of a bottle may arise
during the production process. Refunds will not be offered as a result of sediment
being found in our beer.
g) Where you have bought a mixture of Products the refund under this Section 9A will
only be provided in respect of the Defective Goods and not the full case. Where you
request replacement bottles for your Defective Goods we will not refund the original
delivery fee in respect of Defective Goods but we will send your replacement bottles
free of charge. Should you request a refund for Defective Goods which we agree are
broken or faulty or there was a shortage we shall only refund the original delivery
costs if a majority of the Products in your order were Defective Goods as agreed by
9B. Unwanted Goods and Unwanted Replacement Bottles
a) As noted in section 2c, where we are unable to provide you with an order due to
stock being unavailable we may provide you with up to 3 Replacement Bottles which
we deem to be of a similar style and standard and which are of an equal or higher
price than the unavailable Products in your order.
b) We believe that you will thoroughly enjoy all of our Products. However, if you buy
any of our products and there is no breakage, shortage or fault nor are they
Replacement Bottles and you simply do not like them or want them, you can still
cancel your order in respect of those unwanted Products (“Unwanted Goods”).
Should you wish to return Unwanted Goods or Replacement Bottles (“Unwanted
Replacement Bottles”) you must notify us by emailing quoting
your order number within 7 working days after delivery for Unwanted Good(s) or
within 14 working days after delivery for Unwanted Replacement Bottles.
c) In order for the refund to be processed you must follow the Return and Refund
Process in section 10. Failure to adhere to this process could result in the refund
d) Where you have bought more than one bottle of an Unwanted Good or we have
supplied more than one of the same Unwanted Replacement Bottles, a refund will
not be available if more than one of the bottles of the Unwanted Goods and/or
Unwanted Replacement Bottles has been opened (unless they are Defective Goods
and a refund claim is validly made in accordance with section 9A). Where you have
bought a mixture of Products the refund will only be provided in respect of the
Unwanted Goods and/or Unwanted Replacement Bottles and not the full case unless
it is all unwanted. Original delivery costs will not be refunded for Unwanted Goods or
for Unwanted Replacement Bottles.
9C. Stolen Goods
We are unable to offer a refund where you give us instructions to leave your delivery
with an authorised person, a neighbour or with the Post Office and our couriers leave
your delivery at such location or with such person. Any such deliveries are left at the
We are only able to accept returns and issue refunds in respect of Products which
have been bought as gifts where it is sought by the purchaser. In the interests of data
protection we are unable to deal with the recipient or offer a refund direct to the
recipient. Please read sections 9 and 10 and follow the applicable process when
seeking to return a gift.
10. Return and Refund Process
a) As noted in section 9 it is essential that you notify us by emailing
quoting your order number if you wish to claim a refund,
replacement or return any goods to us within the timeframes set out in section 9. We
will be unable to process your refund or request for replacements unless you contact
us in advance within the timeframes set out in these Terms and Conditions.
b) Once we have received your email we will allocate you with a reference number.
Please quote this reference number in all future correspondence with us relating to
c) Please do not attempt to return goods to us unless otherwise advised to do so in
writing by us. We will collect all Products from you in accordance with the provisions
10A. Returns of Defective Goods
a) Once we have received your notification relating to Defective Goods and issued
you with a reference number, if we request you to return the Defective Goods, we will
arrange for the Defective Goods to be collected and we will liaise with you to arrange
b) We will send to you a label by email to be used when returning the Defective
Goods and, by post or with our courier, a secure stopper for your opened Products
and new packaging (in the case of the stopper and packaging, where applicable).
c) It is your responsibility when returning Defective Goods to ensure that:-
• the Defective Goods are returned in no worse condition than they arrived;
• the Defective Goods are available for collection when our couriers arrive at
• where the product itself is claimed to be faulty (e.g. undrinkable), the open
bottle which is returned for testing is secured with the stopper which we
provide so that it does not leak in transit;
• the Defective Goods are returned in the same packaging in which they were
delivered or packaging of equal quality and that the package is clearly and
visibly labelled with the label which we provide. If the original packaging has
become damaged or has been weakened please contact us and use the
replacement packaging which we shall provide.
Our couriers may refuse to collect the Defective Goods if they are not suitably
d) Please ensure that only the Defective Goods referenced in your notification are
e) Alternatively, we may ask you to email us a photograph of the Defective Goods
and any refund or replacement will be subject to you providing such photograph.
f) Subject to section 9A above, any refund or replacement will be processed as soon
as possible, usually within a week but no later than 30 days after we receive the
Defective Goods and provided you have complied with this section 10A when
returning the Defective Goods.
10B. Returns of Unwanted Goods
a) Once we have received your notification relating to Unwanted Goods and issued
you with a reference number, if we request you to return the Unwanted Goods, we
will give you instructions of how to return the Unwanted Goods, which will either be
through the post office or our couriers. A charge of £10 will apply for each collection
and must be paid in advance before the collection can be arranged. Where you are
sending via the post office, you will be responsible for the costs of all postage.
b) We will send to you in the post or with our courier (as we shall advise you), a label
to be used when returning the Unwanted Goods and (where applicable) new
c) It is your responsibility when returning Unwanted Goods to ensure that they:-
• are returned in good condition;
• are available for collection when our couriers arrive at your address;
• are returned in the same packaging in which they were delivered or
packaging of equal quality and that the package is clearly and visibly
labelled with the label we provide;
• if sent via the post office, are only returned to the address which we
advise using the label we provide.
Our couriers may refuse to collect the Unwanted Goods if they are not suitably
d) Please ensure that only the Unwanted Goods referenced in your notification are
e) Any refund will be processed as soon as possible, usually within a week but no
later than 30 days after we receive the Unwanted Goods provided you have complied
with section 9B and this section 10B when returning them.
10C. Returns of Unwanted Replacement Bottles
a) Once we have received your notification relating to Unwanted Replacement
Bottles and issued you with a reference number, if we request you to return the
Unwanted Replacement Bottles, we will arrange for the Unwanted Replacement
Bottles to be collected and we will liaise with you to arrange the collection.
b) We will send to you by email or by post or with our courier (as we shall advise
you), a label to be used when returning the Unwanted Replacement Bottles and
(where applicable) new packaging.
c) It is your responsibility when returning Unwanted Replacement Bottles to ensure
• the Unwanted Replacement Bottles are returned in a good condition;
• the Unwanted Replacement Bottles are available for collection when
our couriers arrive at your address;
• the Unwanted Replacement Bottles are returned in the same
packaging in which they were delivered or packaging of equal quality
and that the package is clearly and visibly labelled with the label which
we provide. If the original packaging has become damaged or has
been weakened please contact us and use the replacement packaging
which we shall provide.
Our couriers may refuse to collect the Unwanted Replacement Bottles if they are not
d) Please ensure that only the Unwanted Replacement Bottles referenced in your
notification are returned.
e) Subject to section 9B above, any refund or replacement will be processed as soon
as possible, usually within a week but no later than 30 days after we receive the
Unwanted Replacement Bottles and provided you have complied with this section
10C when returning the Unwanted Replacement Bottles.
11. Other Terms
Please note that our Terms and Conditions of Use apply to use of the Site and any
purchases made on the Site.
In addition to the termination rights set out elsewhere in these Terms and Conditions,
we reserve the right to cancel your account if we suspect that you are behaving
fraudulently or abusing the Site, any offers on the Site or any of our refund policies.
13. Warranties and Limitations on Liability
a) We warrant that the Products will be of satisfactory quality and fit for their general
purpose. All other warranties, conditions and other terms implied by statute or
common law are, to the fullest extent permitted by law, excluded from this
b) Nothing in these Terms and Conditions shall preclude Baynhams Brewery Ltd’s
liability for death or personal injury caused by its negligence, for fraud or for any other
liability which cannot be excluded by law.
c) We advise that you take all necessary precautions when handling and consuming
Products. Most Products contain alcohol which should be consumed in moderation.
Other hazards to be aware of are as follows:-
•Products will be delivered in cases of up to 12 bottles and are heavy. Do not
attempt to lift bulky cases but instead transfer bottle(s) 1 or 2 at a time. The
packaging may have become damp in transit. Do not lift any boxes which may
be damp as this may lead to bottles falling out of the bottom.
• Our beers are all carbonated and will contain pressure in the bottles, this
may become more built up during the delivery process. We would suggest
that you allow at least 1 hour after delivery before opening these products and
do not shake them before opening. Never open them directly into the direction
of you or any other person and take particular care of your eyes when
• Extra care should be taken with porters and stouts as these may cause
staining of clothes and soft furnishings if spilt.
d) We will not be responsible for any loss, damage, costs, claims or expenses which
arise as a result of the way in which you handle the Products, including, without
limitation, any spillages, breakages, damage to your property or that of other people
or damage caused to the Products because of the manner in which they are stored.
e) You agree that we shall not be liable to you for any indirect or consequential costs,
claims, actual or alleged losses howsoever arising out of or in connection with the
Contract and/or our obligations under these Terms and Conditions including, but not
limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss
of publicity or loss of reputation, or opportunity to enhance reputation, or loss of
contract or other economic or consequential loss arising from the performance (or
any failure to perform) these Terms and Conditions.
f) We will not be liable for any loss, damage, costs, claims or expenses:-
• which arise from our refusal to accept your order under section 2, provided
we have refunded your payment under section 2c and 2d;
• which are caused by your negligence or that of any person for whom we are
not vicariously liable;
• which are caused by your breach of these Terms and Conditions or any
failure to follow advice set out herein;
• for reasons which are beyond our control control including, without limitation,
an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire,
explosion, flood, royal mourning, national mourning, theft of essential
equipment, traffic delays, malicious damage, strike, lock out, weather, third
party injunction, national defence requirements and/or acts or regulations of
national or local governments;
• for reasons set out in sections 6g, 6h, 6i;
• which as arise as a result of failure by you to follow the requirements of the
sections 8, 9 and 10 when claiming a refund;
• where you have acted fraudulently • in any other circumstances where we have excluded liability under these
Terms and Conditions.
g) Our maximum liability to you whether in contract, tort, under statute or otherwise
(including any liability for any negligent act or omission) howsoever arising out of or in
connection with the performance of our obligations under the Contract in respect of
any one or more incidents or occurrences shall be limited to the cost of the order
(excluding delivery costs) under such Contract
a) Baynhams Brewery Ltd may amend these Terms and Conditions at any time
without notice by posting the revised Terms and Conditions on this website with the
date on which they were posted.
b) To the fullest extent permissible in law, Baynhams Brewery Ltd shall be entitled to
assign all and any of its rights and obligations under these Terms and Conditions,
provided that your rights are not adversely affected.
c) If any provision of these Terms and Conditions is found to be invalid or
unenforceable by a court, the invalid or unenforceable provision shall be severed or
amended in such a manner as to render the rest of the provision(s) and remainder of
these Terms and Conditions valid or enforceable.
d) If Baynhams Brewery Ltd delays or fails to enforce any of these Terms and
Conditions it shall not mean that Baynhams Brewery Ltd has waived its right to do so.
e) These Terms and Conditions together with your order confirmation constitute the
entire agreement between the parties in connection with the subject matter of these
Terms and Conditions and supersede any previous terms and conditions, agreement
or arrangement between you and us relating to the subject matter of these Terms
f) These Terms and Conditions shall be governed by the laws of England and Wales
and the parties agree to submit to the exclusive jurisdiction of the Courts of England